With AI to peak performance: CiS electronic digitizes customer service and manufacturing with neuland.ai HUB

Initial Situation:

CiS electronic GmbH, as a system supplier for connection technology, especially cable assembly, assembly of circuits, and human-machine interfaces (HMI), is faced with an enormous product variety and complex manufacturing processes. The multitude of customer inquiries, technical documentation, and individual product requirements led to a high administrative workload and resulted in knowledge silos in various departments within the existing system landscape. To ensure competitiveness, further improve service quality, and relieve employees from routine tasks, CiS electronic decided to utilize artificial intelligence. The choice fell on neuland.ai, as the neuland.ai HUB offers a secure, reliable, and scalable AI platform that makes corporate knowledge centrally available while meeting the highest standards of data protection and legal compliance.

Problem Solving:

“With the neuland.ai HUB, we have created a central, secure, and powerful platform that consolidates our corporate knowledge and significantly increases our process efficiency. This allows us to focus on what matters most: innovation and customer satisfaction.”

— Martin Wöllner, CEO, CiS electronic GmbH

With the neuland.ai HUB, a central AI platform has been introduced that provides various AI assistants for different use cases. An AI-supported customer service assistant takes over the automatic response to standard inquiries and supports employees in researching technical information. The integration with the existing ERP system ensures a smooth flow of information and enables real-time analysis of product data. Technical features include secure on-premise integration, the adaptability of AI models to industry-specific requirements, and the ability to flexibly add further assistants.

Customer Benefits:

Through the use of the neuland.ai solution, CiS electronic was able to reduce document verification from several hours to a few minutes – a reduction in effort of 60-80% per document. Employees are relieved of time-consuming routine tasks and can focus on value-adding activities. The next steps include expanding the AI assistants to other business areas, such as quality management and procurement, as well as the continuous optimization of existing solutions.

How AI Transformation Succeeds at CiS

• Clear goal definition and prioritization of use cases 

• Close collaboration between IT, specialist departments, and neuland.ai 

• Early involvement of the specialist departments 

• Iterative introduction and continuous optimization of the AI assistants 

• Training and involvement of employees in the transformation process 

• Focus on data security, compliance, and company-wide transparency